SAMOCAR COMMITMENT
At Samocar we are committed to providing Solutions. Our level of commitment brings pride and passion for the services we offer and the customer service we provide.
When someone rents a car they expect not to have any surprises when picking it up: coverage not included, lack of information regarding insurance, increase in price, etc. Also, expect not to have problems with the vehicle (breakdowns, punctures…). But problems can arise before, during and after the rental. The Internet offers you hundreds of possibilities to search and compare rental vehicles, but if problems occur, do you know who to go to? How and when will they provide a solution? While other companies have used new technologies simply to reduce management costs (and, often, quality), we have chosen to maintain our traditional processes to fulfill the objective with which Samocar was created: Rent vehicles with customer service. high quality.
For example, we finalize reservations over the phone. In this way, we can:
- Know directly your needs,
- Offer the vehicle that best suits them and
- Resolve all your doubts immediately.
We establish exceptional services that meet the most demanding standards. Our goal is to become the vehicle rental company in Madrid with the best quality of service. For all these reasons, we have created The Samocar Commitment: Many companies talk about “Satisfaction Guaranteed”, but it sounds obvious. It is not a very motivating phrase.
At Samocar we want you to be satisfied, but we prefer that you be absolutely delighted and satisfied with the decision made. What we do is provide you with the vehicle that best suits your needs in perfect condition. If at any time you are not satisfied, please contact us and we will do our best to resolve the issue. Our guarantee and how it applies: If you have collected your vehicle from Samocar and you think it is not what you expected or there is “something” that you do not like, contact us as soon as possible. One of our customer service team members will call you to find the solution quickly.
This means…
Sometimes we change the vehicle; other times, we will give you a discount voucher so you can make a new rental, or we will upgrade the vehicle category. Whatever the case, you will always end up receiving a solution that meets your expectations.
If the problem cannot be resolved:
We would be very surprised, honestly. It doesn’t happen often. In any case, we want you to be completely satisfied with the service.
If we really can’t solve the problem, we will refund you.
We strive to provide excellent customer service. And “to show a button”. These are some customer testimonials:
